Patient Care & Immediate Services
Direct access to OPD appointments, emergency casualty triage, faculty physicians, diagnostic investigations, and government cashless healthcare schemes.
Book OPD Appointment
Schedule an outpatient consultation with senior specialist doctors.
Access Service →Find a Doctor
Search faculty professors and consultants across 22 departments.
Access Service →24/7 Emergency & Trauma
Round-the-clock resuscitation, trauma bay, and ambulance triage.
Access Service →OPD Timings & Schedule
Outpatient clinic timings, token generation, and consultation hours.
Access Service →Diagnostics & 3T MRI
Advanced 3T MRI, 128-Slice CT, digital X-ray, and 24/7 pathology labs.
Access Service →Ayushman Bharat (PM-JAY)
Cashless treatment authorization for Golden Card holders & insurance.
Access Service →Patient Rights & Charter
Charter of patient rights, privacy policies, and grievance redressal.
Access Service →Location & Directions
Campus address on NH-2 bypass and railway/airport transit times.
Access Service →24/7 Emergency Casualty & Trauma Center
CLINICAL ADVISORY: For acute trauma, severe chest pain, stroke symptoms, acute respiratory distress, or obstetric emergencies, do not wait for OPD appointments. Report directly to the 24/7 Emergency Casualty department.
Outpatient Department (OPD) & Clinic Timings
Walk-in registration tokens are generated at the Central Hospital Reception (Counters 1–8). Online appointment requests receive prioritized confirmation from the OPD desk.
| SERVICE DAY | OUTPATIENT (OPD) HOURS | REGISTRATION DESK | EMERGENCY & TRAUMA |
|---|---|---|---|
| Monday through Saturday | 9:00 AM – 3:00 PM | 8:30 AM (Central Registration Counters 1–8) | 24 Hours Open |
| Sunday & Gazetted Holidays | Routine OPD Closed | Emergency Desk Active | 24 Hours Open |
Consult With Eminent Medical Faculty
HeritageIMS features experienced professors, associate professors, and super-specialist consultants across 22 departments. Access doctor profiles, qualifications, former institutional appointments, and scheduled clinic days.
Modern Diagnostics & Central Imaging
Accredited diagnostic infrastructure ensuring precise, rapid clinical evaluations with 3T MRI, 128-Slice CT, and fully automated pathology laboratories.
3T Digital MRI & Neuro-Imaging
State-of-the-art 3 Tesla high-field magnetic resonance imaging with diffusion tensor imaging, MR spectroscopy, and musculoskeletal protocols.
128-Slice Multi-Detector CT
Ultra-fast sub-millimeter volume acquisition for coronary angiography, acute stroke evaluation, whole-body trauma scans, and 3D reconstructions.
Central Pathology & Clinical Biochemistry
Fully automated biochemistry analyzers, 5-part differential hematology cell counters, coagulation profiles, and automated immunoassays.
Microbiology & Infectious Disease Testing
Automated blood culture systems (BACTEC), bacterial identification, antimicrobial susceptibility testing (VITEK), serology, and molecular diagnostics.
Component Blood Bank & Transfusion Medicine
Licensed round-the-clock blood bank providing whole blood, packed red cells, fresh frozen plasma (FFP), platelets, and cryoprecipitate with voluntary donor drives.
Hemodialysis Unit (Nephrology)
Modern hemodialysis stations with dedicated seronegative and seropositive machines, bicarbonate dialysate, and continuous nephrologist supervision.
In-Hospital Pharmacy & Patient Amenities
Essential support amenities designed to ensure patient comfort, prompt medication access, and physical mobility across the hospital campus.
24/7 In-Hospital Pharmacy
Fully stocked dispensary located on the hospital ground floor adjacent to the emergency bay, dispensing genuine prescription medicines, surgical consumables, and critical care therapeutics round the clock.
Wheelchair & Stretcher Assistance
Dedicated patient transport staff stationed at the hospital main entrance and emergency portico to assist elderly, differently-abled, and critically ill patients.
Patient Relations & Helpdesks
Patient Relations Officers (PRO) available at reception to guide visitors through department locations, doctor consult rooms, billing inquiries, and admission protocols.
Visitor Lounge & Cafeteria
Hygienic campus cafeteria and waiting lounge providing nutritious food and refreshments for patient attendants, visitors, and campus staff.
Patient Rights & Responsibilities
Heritage Hospital operates in accordance with the official Charter of Patients’ Rights, fostering a respectful, transparent partnership between patients, families, and healthcare providers.
Your Fundamental Rights
Right to Medical Treatment
Treated with dignity, compassion, and courtesy regardless of culture, age, gender, or social standing by suitably qualified medical professionals.
Right to Complete Information
Full information regarding clinical diagnosis, proposed treatment plans, surgical procedures, potential risks, estimated costs, and medication side effects.
Right to Choices & Second Opinion
The right to request a second medical opinion, accept or refuse proposed treatment, and choose preferred language for healthcare communications.
Right to Privacy & Confidentiality
Confidentiality of all medical records and privacy during physical examinations, clinical consultations, and inpatient hospital care.
Right to Formal Complaint Redressal
Direct access to the Patient Relations Officer (PRO) for written or verbal grievances, with mandatory follow-up and timely substantive reply.
Patient & Attendant Responsibilities
- Treat healthcare workers, staff, and other patients with dignity and mutual respect.
- Provide accurate and complete details regarding previous medical records and current medications.
- Adhere to prescribed clinical treatment plans and observe hospital visitor guidelines.
- Acknowledge that emergency trauma patients may require immediate clinical priority over routine cases.
- Fulfill billing obligations promptly and cooperate with administrative hospital policies.
Patient Relations Officer (PRO)
For formal complaints or feedback, contact our Patient Relations Officer at Main Reception. All grievances receive formal investigation and a substantive written response.
View Full Citizen Charter →Cashless Healthcare & Institutional Transparency
Public-private healthcare partnerships, verified bed capacity, and secure digital payment gateways.
Ayushman Bharat (PM-JAY) Empaneled Hospital
Heritage Hospital is fully empaneled under the Pradhan Mantri Jan Arogya Yojana (PM-JAY). Eligible Golden Card holders receive 100% cashless treatment, diagnostic evaluations, surgeries, and medicines as per government health benefit packages.
Mother & Child Hospital (MCH) — Free Care Across 5 Districts
Awarded under Public-Private Partnership (PPP) with the Government of Uttar Pradesh to operate Mother and Child Hospital services across Varanasi, Bhadohi, Chandauli, Mirzapur, and Sonbhadra. All MCH maternal and child care services are provided completely free of cost.
1,020 Total Licensed Teaching Beds
930 Inpatient General Specialty Beds and 90 Dedicated Critical Care / ICU Beds spanning adult intensive care, CCU, Level-III NICU, and PICU.
Pay Hospital Bills Online
Secure online payment facility powered by Bank of Baroda payment gateway for inpatient admissions, investigations, and hospital accounts.
Your Outpatient Care Journey
A straightforward guide to scheduling, hospital arrival, clinical consultation, and diagnostic follow-up at Heritage Hospital.
Find Doctor
Identify specialist consultants by medical department or clinical area of expertise.
Proceed →Select Department
Review clinical scope across 22 established hospital specialties.
Proceed →Book OPD Token
Submit an online appointment request or collect a walk-in token at Counter 1–8.
Proceed →Visit Hospital
Consult with senior faculty physicians on the Mohansarai, NH-2 hospital campus.
Proceed →Diagnostics & Labs
Complete prescribed 3T MRI, CT, pathology tests, or obtain pharmacy prescriptions on-site.
Proceed →Care & Follow-Up
Receive individualized therapy, outpatient review, or day-care treatment as advised.
Proceed →Campus Location & Contact Address
Heritage Institute of Medical Sciences (HIMS)
Heritage Institute of Medical Sciences (HIMS), NH-2 (Varanasi-Prayagraj Bypass), Bhadwar, Mohansarai, Varanasi, Uttar Pradesh 221311, India.
Transit & Connectivity Times
- Varanasi Cantt Railway Station (BSB): ~16 km via NH-19 / NH-2 bypass (Approx. 35 mins)
- Pt. Deen Dayal Upadhyaya Junction (DDU): ~28 km via Varanasi Ring Road (Approx. 45 mins)
- Lal Bahadur Shastri Airport (VNS): ~32 km via Babatpur Airport Expressway (Approx. 50 mins)
